Skip to content
SomeWhiteLabel.com Help

Conversation Analytics

Conversation Analytics in {{brandName}} — See how fast your team replies and where leads wait too long — track response times against the SLA targets you set.

Conversation Analytics shows how responsive your team really is — how fast you reply, and where leads are waiting too long.

The SLA overview tracks your response times against the targets you set, turning a vague sense of “we’re pretty quick” into a number you can manage. Turn on SLA settings to define those targets and hold the team to them. In a business where speed-to-lead drives conversion, this is the scoreboard that keeps everyone honest.