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Unified Inbox

Unified Inbox in {{brandName}} — Every channel — text, email, web chat, and social — in one shared team conversation view, so nothing slips through the cracks.

The Unified Inbox brings every channel your business uses — text, email, web chat, and social — into one shared conversation view. Instead of juggling apps, your whole team works leads and customers from a single place.

Filter by what is unread or jump to any channel so nothing slips through the cracks, and start a brand-new conversation right from here. Every message is tied to its contact, so you always have the full history — and replies, notes, and automations all happen in the same thread.